This Refund Policy outlines the terms and conditions for refunds related to services provided by Ana Trip Fairs Private Limited (“we,” “us,” or “our”) through www.anatripfairs.com.
We act as a third-party travel service provider, assisting customers with ticket bookings, modifications, and cancellations. We charge a service fee for our assistance.
1. GENERAL REFUND POLICY
- All refunds are subject to the airline’s fare rules and policies
- Refund eligibility depends on ticket type (refundable / non-refundable)
- Refunds will only be processed after approval from the airline or travel provider
2. SERVICE FEES
- Our service fees are non-refundable under all circumstances
- These fees are charged for the work and support provided by our team
3. CANCELLATION REFUNDS
- If your ticket is eligible for cancellation:
- Refund amount will be as per airline rules
- Airline cancellation charges will apply
- Our service fee will not be refunded
- If the ticket is non-refundable, no refund will be issued (except applicable taxes, if allowed by airline)
4. REFUND PROCESSING TIME
- Refunds are processed after approval from the airline
- Typical processing time:
- 7 to 30 business days (may vary depending on airline/payment provider)
- Delays may occur due to:
- Airline processing timelines
- Payment gateway delays
- Banking procedures
5. MODE OF REFUND
- Refunds will be issued to the original payment method used during booking
- We do not process refunds to alternate accounts
6. NO-SHOW POLICY
- If you fail to board the flight (no-show), refund eligibility depends on airline rules
- In most cases, tickets are non-refundable
7. FLIGHT CANCELLATION BY AIRLINE
If the airline cancels the flight:
- You may be eligible for:
- Full refund OR
- Rescheduling (as per airline policy)
- Refund will be processed only after confirmation from the airline
8. PARTIAL REFUNDS
- Partial refunds (if applicable) will be calculated based on:
- Used and unused portions of the ticket
- Airline fare rules
9. REFUND REJECTION
Refund requests may be rejected if:
- Ticket is non-refundable
- Request is made after allowed time
- Incorrect information is provided
- Airline denies the refund
10. CHARGEBACKS & DISPUTES
- Customers are advised to contact us before raising a chargeback
- Unauthorized or fraudulent chargebacks may lead to:
- Account suspension
- Legal action if required
11. CONTACT US
For refund requests or queries:
Ana Trip Fairs Private Limited
Office No: T-452, Third Floor, Tower B
Ansal Palam Corporate Plaza
📧 Email: info@anatripfairs.com
📞 Phone: +91 8851526770
🌐 Website: www.anatripfairs.com